WordPress maintenance services – done for you, 24/7
Your WordPress site is one missed update away from a hack, a crash, or lost revenue. Kiwistic’s maintenance plans handle everything — updates, security, backups, and performance so you never have to think about it.
- 24/7 Support
- Daily Backups
- Security Monitoring
- 30-Day Guarantee
What’s included
What’s included in your maintenance plan?
Everything your WordPress site needs to stay fast, secure, and online — handled for you, every single day.
Regular WordPress updates
Outdated plugins and themes are the number one cause of WordPress hacks. Every core, plugin, and theme update is handled and tested before going live, no broken layouts, no surprises.
Security monitoring & malware removal
Threats don’t wait for business hours. Continuous security scanning detects suspicious activity before it becomes a real problem, and if malware is found, it’s removed immediately.
Daily backups & one-click restorations
A full backup runs every day, stored offsite and ready to restore in minutes. If something breaks, whether from an update, a hack, or human error — your site is back online fast.
Performance optimization
A slow site loses visitors before they even read your first sentence. Regular performance checks, image optimization, and caching keep your site loading fast — for every visitor, on every device.
Uptime monitoring
Your site is monitored around the clock. The moment it goes down, we know about it, and we act immediately. Most issues are resolved before your visitors even notice.
24/7 support & emergency help
Your website is monitored around the clock. Emergency response availability depends on your selected maintenance plan.
WordPress Problems We Solve
Common WordPress issues we resolve
If your WordPress site is experiencing any of the issues below, we can help — fast.
Security vulnerabilities
Unpatched plugins and themes are the #1 entry point for hackers. We keep everything updated and monitored 24/7.
Backup failures
Backups that silently fail leave you with nothing to restore. We run daily verified backups stored offsite.
Slow website speed
Performance degrades over time without maintenance. We optimise caching, images, and database regularly.
Plugin conflicts
Updates that break your site happen when plugins aren’t tested together. We test every update in staging first.
Unexpected downtime
Downtime costs you visitors and revenue. We monitor uptime around the clock and respond before you notice.
Malware infections
Infected sites get blacklisted by Google. Our proactive security scans catch threats before they cause damage.
Failed WordPress updates
Core updates that go wrong can take your whole site down. We handle updates carefully, with rollback ready.
Broken forms
Broken contact and checkout forms can go unnoticed for days. We catch and fix them before you lose leads.
Simple, transparent WordPress maintenance pricing
Choose the level of protection and support your website needs. Every plan includes essential maintenance, monitoring, and backups.
Kiwistic Care
Essential protection for small business websites that need reliable ongoing maintenance.
Billed monthly. Cancel before your next renewal.
Core website care:
- WordPress, theme, and plugin updates
- Updates tested before going live
- Daily offsite cloud backups
- Security and uptime monitoring
- Routine performance maintenance
- Monthly website care report
- Email support
Kiwistic Pro
For growing business websites that need regular technical help and a faster response.
Billed monthly. Cancel before your next renewal.
Everything in Care, plus:
- Malware investigation and removal
- Content and website updates
- Advanced performance optimization
- Mobile experience improvements
- Priority support
- Response target within 24 business hours
Kiwistic Elite
For WooCommerce, complex, or high-traffic websites that need the highest level of ongoing support.
Billed monthly. Cancel before your next renewal.
Everything in Pro, plus:
- WooCommerce support
- Dedicated priority assistance
- Website migration included
- Dedicated staging environment
- Third-party integration assistance
- Premium managed hosting included
Support capacity resets each billing cycle and does not roll over. Automated uptime and security monitoring runs 24/7; human response times depend on the selected plan.
| Plan feature | Care | Pro | Elite |
|---|---|---|---|
| Monthly support capacity | 8 hours | 16 hours | 24 hours |
| Active requests | 2 | 3 | 4 |
| Core, theme, and plugin updates | Included | Included | Included |
| Update testing and rollback preparation | Included | Included | Included |
| Daily offsite backups | Included | Included | Included |
| Security and uptime monitoring | Included | Included | Included |
| Performance maintenance | Routine | Advanced | Advanced |
| Malware removal | Separate scope | Included | Included |
| Content updates | Uses support capacity | Included | Included |
| WooCommerce support | Separate scope | Separate scope | Included |
| Website migration | Separate scope | Separate scope | Included |
| Premium managed hosting | Not included | Not included | Included |
Not sure which plan fits your website?
Tell us what you needSimple onboarding process
Starting with our 24/7 WordPress maintenance services is easy. It’s made to be smooth and hassle-free.
-
Step 01
Choose
Your PlanSelect the plan that best fits your business needs. Our pricing is straightforward and transparent, so you know exactly what great support you’re getting.
-
Step 02
Securely Connect
Your SiteAfter checkout, you’ll be guided to our secure portal to provide your website details. Our encrypted system ensures your information is handled with the utmost care and confidentiality.
-
Step 03
We Configure &
OptimizeThis is where our team works its magic. We immediately perform a full site backup, install and configure our suite of security and performance tools, and add your site to our 24/7 uptime monitoring.
-
Step 04
Enjoy Total
Peace of MindYour part is done! Your website is now under the protection of our 24/7 WordPress maintenance services. You’ll receive regular reports, and our team is always on standby to handle any issues that arise.
30-Day money-back guarantee – no questions asked
We’re committed to your satisfaction. If you’re not completely satisfied within the first 30 days of your plan, contact us for a full refund. No paperwork, no fine print.
We fix what others miss in WordPress maintenance
Most website owners don’t realise just how easy it is for a WordPress site to become unstable, insecure, or even completely inaccessible when regular maintenance is overlooked or done poorly.
Neglecting Core, Theme, and Plugin Updates
The Risk: Outdated software is the number one entry point for hackers. Many site owners avoid updates fearing something will break — and end up running severely outdated software for months.
Our Solution to Update Neglect
Every update is applied and tested in a staging environment first. No rushed changes, no broken layouts, no surprises on your live site.
Incomplete or Untested Backups
The Risk: Cheap hosting backups are often incomplete or fail when you need them most. You won’t know your backup is broken until it’s too late.
How Kiwistic Handles Backup Failures
Daily automated backups stored offsite in multiple locations. Restore processes are tested regularly — so when something goes wrong, recovery is fast and complete.
Using Too Many or Outdated Plugins
The Risk: Bloated or outdated plugins slow your site and increase security risks. Each unused plugin is a potential entry point for attackers.
Our Plugin Strategy for Better Site Health
Regular plugin audits remove what’s unnecessary. Everything running is well-coded, maintained, and compatible with your theme and WordPress version.
Inconsistent Monitoring and Maintenance
The Risk: Sites that aren’t checked regularly face downtime, errors, and spam attacks. Small issues grow into big problems when no one is watching.
How We Prevent Maintenance Blind Spots
24/7 uptime monitoring and weekly maintenance checks catch problems before they affect your visitors. You get regular reports on everything fixed proactively.
Modifying Parent Theme Files Directly
The Risk: Direct changes to parent theme files are lost the moment the theme updates — breaking your layout, styling, or custom functionality.
Keeping Custom Code Safe
All custom code lives in a child theme. Every CSS, PHP, or template change is preserved through every update — safely and professionally.
Making Changes on a Live Site
The Risk: Even small mistakes on a live site can cause broken layouts, plugin conflicts, or a full outage — visible to every visitor in real time.
Safe Changes with Our Staging Process
Every update and change is tested in a dedicated staging environment first. Once verified, changes go live with zero downtime and no surprises.
Questions before choosing a WordPress maintenance plan.
Clear answers about plans, updates, backups, monitoring, website access, support, and what happens after you sign up.
01
What is included in a WordPress maintenance plan?
Every plan combines essential WordPress maintenance with ongoing protection and support. This includes WordPress core, theme, and plugin updates, verified backups, uptime and security monitoring, performance checks, and help with website issues. The exact support capacity and response options depend on the plan you choose.
02
How does the onboarding process work?
After choosing your plan, you’ll receive instructions for securely providing the website details we need. We review your current setup, create an initial backup, configure the agreed monitoring and maintenance tools, and confirm when your website is fully covered.
03
Do you test WordPress updates before applying them?
Yes. Updates and significant changes are tested in a staging environment before they are applied to your live website. We also keep a recent backup and rollback option ready, reducing the risk of broken layouts, plugin conflicts, or unexpected downtime.
04
How often are backups created, and where are they stored?
Automated backups are created daily and stored offsite, separate from your website’s hosting environment. We also verify the backup and restoration process regularly so that a usable copy is available if your site ever needs to be recovered.
05
What does 24/7 monitoring mean, and what happens when an issue
is detected?
Automated uptime and security monitoring runs around the clock. If the system detects downtime, suspicious activity, or another monitored problem, our team is alerted and can investigate. Human response times and emergency availability depend on your selected maintenance plan.
06
How do the monthly support hours work?
Your plan includes a defined amount of monthly support capacity for maintenance and eligible website requests. That capacity resets at the beginning of each billing cycle and does not roll over. If a request falls outside your plan or requires additional work, we’ll explain the scope before proceeding.
07
Can you maintain WooCommerce or custom WordPress websites?
Yes. We maintain WooCommerce stores as well as WordPress websites with custom themes, plugins, integrations, and functionality. We review the existing setup before onboarding so we can recommend the appropriate plan and identify anything that may require a separate scope.
08
Can I change or cancel my maintenance plan?
Yes. If your website’s needs change, you can request a different plan or cancel before your next renewal. The effective date and any billing details will follow the subscription terms confirmed when you sign up.
09
Is there a 30-day money-back guarantee?
Yes. If you’re not completely satisfied within the first 30 days of your plan, contact us and we’ll arrange a full refund. No unnecessary paperwork and no awkward conversations.
WordPress Maintenance Request
Let’s take care of your WordPress site.
Tell us about your website and the support you need. We’ll review your setup and recommend the right maintenance plan.
We’ll confirm the recommended plan and next step before making changes.
Do not include passwords or sensitive login details in this form.